Delete your Grata Health account

You can ask us to close your Grata Health account and delete the data associated with it at any time. This page applies to the Grata Health mobile app for iPhone and Android, published by Grata Health Inc. You do not need to have the app installed to make the request.

How to request deletion

1. Email support@grata-health.com with the subject line “Delete my account.” Send it from the email address on your Grata Health account if you can. If you would rather call, reach us at 510-800-2258.
2. Tell us who you are. Include your full name and the email address or phone number you use to sign in, so we can find the right account.
3. Confirm your identity. Because your account contains health information, we verify identity before deleting anything. We may ask you to reply from your account email or confirm details we already have on file. We will never ask you for your password.
4. We confirm and complete the deletion. We acknowledge your request within 5 business days and finish deleting your account within 30 days of verifying your identity.

Deleting your account is permanent. You will lose access to your secure messages, appointments, care plan, and self-care history in the app, and this cannot be undone. If you have an upcoming appointment or an active prescription, please speak with your care team first.

What we delete

• Account and profile — your name, email address, phone number, mailing address, username, and sign-in credentials
• App messages — removed from your account and from the app, except where a message forms part of your medical record (see below)
• Group posts and comments you wrote in peer support groups — deleted or permanently disassociated from you
• Journal entries and self-care activity — including mood notes, streaks, and tool-kit history
• Photos you uploaded — including insurance card images
• Voicemail and other audio you recorded in the app
• Device identifiers — push notification tokens and session identifiers

What we are required to keep, and for how long

Grata Health is a licensed healthcare provider. Federal and state law require us to retain your medical record — clinical notes, prescriptions, lab and test results, and clinical correspondence — even after you close your account. We keep that record for at least seven years after your last visit, and longer where the law of the state in which you were treated requires it. Billing and insurance records are kept on the same schedule.

Retained records are stored securely, are not visible in the app once your account is closed, and are never used to contact you or to market to you. We may also keep a limited amount of information where we are required to for legal, tax, security, or fraud-prevention purposes.

You have the right to request a copy of your medical record before you delete your account. See our Notice of HIPAA Privacy Practices for how to do that and for your other rights over your health information.

Deleting some data without closing your account

If you would rather remove specific information — a journal entry, a group post, or an uploaded photo — you can delete it in the app, or email support@grata-health.com and tell us what you would like removed. Your account stays open.

Questions

• Email: hello@grata-health.com
• Phone: 510-800-2258
• Mail: Grata Health, Attn: Privacy Officer, 660 York St Suite 2, San Francisco, CA 94110

See our Privacy Policy for full detail on how we handle your information.