Privacy Policy

Introduction

Grata Health (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information when you use our website, telehealth platform, and related services.

Information We Collect

When you use our services, we may collect the following types of information:

• Name — to identify you and personalize your care experience
• Phone number — to contact you regarding appointments, treatment updates, and care coordination
• Email address — to send you appointment confirmations, care-related communications, and important account information
• Health information — to provide and coordinate your treatment. For details on how we handle your protected health information under HIPAA, please see our Notice of HIPAA Privacy Practices

How We Use Your Information

We use the information we collect for the following purposes:

• Care coordination — sharing relevant information among your treatment team to ensure continuity and quality of care
• Appointment reminders — sending you reminders about upcoming appointments via SMS, email, or phone
• Treatment communications — providing updates related to your care plan, follow-up instructions, and other clinical information
• Service operations — processing insurance claims, maintaining your account, and improving our platform

SMS and Mobile Phone Privacy

We do not sell, rent, or share your mobile phone number or SMS consent data with third parties or affiliates for marketing or promotional purposes. Your phone number and any consent you provide to receive SMS messages from us will only be used to send you messages related to your care, appointments, and treatment.

Message and data rates may apply depending on your mobile carrier and plan. Message frequency varies based on your care needs.

Opting Out of SMS

You can opt out of receiving SMS messages from us at any time by:

• Replying STOP to any SMS message you receive from us
• Contacting us by email at hello@grata-health.com or by phone at 510-800-2258

After opting out, you will no longer receive SMS messages from us. Please note that opting out of SMS will not affect other communications related to your care, such as emails or phone calls.

Health Information and HIPAA

Your health information is protected under the Health Insurance Portability and Accountability Act (HIPAA) and applicable state law. For a detailed description of how your medical information may be used and disclosed, and how you can access that information, please review our Notice of HIPAA Privacy Practices.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy, our data practices, or your privacy rights, please contact us:

• Email: hello@grata-health.com
• Phone: 510-800-2258
• Mail: Grata Health, Attn: Privacy Officer, 660 York St Suite 2, San Francisco, CA 94110