Grata, a service offered by Grata Health Care P.C. (“Grata Health Care P.C.,” “we,” “our,” or “us”), is committed to protecting the privacy and security of your personal information.

This Terms and Conditions describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise engage with us.

This policy applies to all users of Grata, including patients, providers, and other stakeholders.

You must be at least 18 years old and legally able to enter into binding agreements to use our Services. By using the Services, you represent that you meet these requirements.

You agree to use the Services only for lawful purposes and in accordance with these Terms.

You may not:

Misuse, interfere with, or attempt to gain unauthorized access to the Services.

Use the Services to transmit unlawful, harmful, fraudulent, infringing, or abusive content.

Use automated systems (e.g., bots, crawlers) without our prior written permission.

Our Services are not intended for emergency or crisis situations. If you are experiencing a medical or psychiatric emergency, call 911 or go to the nearest emergency department immediately.

Your use of the Services is subject to our Privacy Policy, which explains how we collect, use, and safeguard personal information. By using the Services, you consent to our collection and use of your data in accordance with the Privacy Policy.

All content, trademarks, logos, software, and materials provided through the Services are the exclusive property of Grata Health Care P.C. or its licensors. You may not copy, modify, distribute, sell, or lease any part of our Services without prior written consent.

By using the Services, you consent to receive communications from us via email, SMS, phone, or other channels necessary for providing the Services. Standard carrier charges may apply. You can opt out of non-essential communications at any time.

The Services may integrate with or link to third-party providers (e.g., AWS, Twilio, Stripe). We are not responsible for the content, policies, or performance of third-party services, and your use of those services is subject to their own terms and conditions.

The Services are provided on an “as is” and “as available” basis.

We make no warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee uninterrupted, error-free, or secure operation of the Services.

To the fullest extent permitted by law, Grata Health Care P.C., its officers, directors, employees, affiliates, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Services. Our total liability shall not exceed one hundred dollars ($100) or the amount you paid to us in the past twelve months, whichever is greater.

You agree to defend, indemnify, and hold harmless Grata Health Care P.C. and its affiliates from any claims, damages, liabilities, costs, or expenses arising out of your violation of these Terms or misuse of the Services.

We may suspend or terminate your access to the Services at any time, with or without cause or notice, including if you violate these Terms.

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law principles.

We may update or modify these Terms at any time. Changes will be posted with a revised “Last Updated” date. Continued use of the Services after modifications constitutes acceptance of the updated Terms.

If you have any questions about this notice or wish to exercise your rights under HIPAA, please contact us at hello@grata.ai

Grata Health's Address:
660 York Street, Suite 2, San Francisco, CA 94110

Effective Date: August 12, 2025